I had similar experiences with a license transfer request. Something went wrong there and it took a while to get back someone via support mail. But once they took the time, they were very nice and forthcoming!Originally, I bought Glow on Knobcloud, they completed the transfer in two days and I was happy. But then...I had the courage to ask them for a Reverb Bundle crossgrade (people said that they did it if they asked the support), so that's exactly what I did - no reply weeks later. So I sent a similar email phrased more clearly again without too much wordiness - no answer again.Have you tried contacting them again? Dan was very helpful and quick to respond to my questions both times I contacted them. Seems odd you still haven’t heard back from them
Then I went ahead and bought Radiance and Dawn from a great seller here (solit). He contacted them two times about the transfer - no response again. Maybe I want too much since the last time it was quick, but pretty much every experience I had was quicker (including a one-man company AudioThing).
I just want to understand is it my fault, their fault, just a matter of time (they're busy) or I am genuinely blocked by the support.
Statistics: Posted by Fannon — Tue Apr 16, 2024 4:42 am